FAQ for bringing Ask Ollie into your HR workflow.

Ask Ollie is an AI HR assistant that answers employee questions from your organization's approved HR documents and routes uncertain or sensitive questions to HR for review.

Create a workspace, upload your employee handbook and core policy documents, invite the HR or people operations team, then test common questions before inviting employees.

Most teams start with the employee handbook, PTO and leave policies, benefits summaries, holidays, expense and reimbursement rules, remote work policies, code of conduct, and onboarding materials.

No. Ask Ollie handles repeatable policy questions and helps employees find answers faster. HR still owns policy decisions, exceptions, investigations, employee relations, and final guidance.

Ollie can flag answers for human review or let an employee escalate a question to HR. The HR inbox includes the employee's question, Ollie's draft answer, and the conversation context.

Yes. HR review messages show the sender so your team can follow up directly and keep a clear audit trail for employee support.

Employees can use Ask Ollie to get answers from available documents. Admins manage which documents are uploaded, renamed, deleted, downloaded, and reindexed.

When a policy changes, upload the new document or replace the old one, then reindex. Ollie will use the updated material for future answers.

Yes. Teams can use Google SSO, and users can also sign in with a secure email link, which helps organizations that have mixed identity setups.

A new workspace owner confirms their profile, names the organization, adds branding, chooses a trial or paid plan, and can then invite teammates and upload documents.

The free trial includes up to 5 users and 50 total AI messages. No credit card is needed to start the trial.

The Team plan is designed as a simple monthly organization fee plus active seats. Billing is handled through Stripe checkout and managed from the admin area.

Yes. Each organization has its own workspace, members, documents, HR review messages, usage, and billing state.

Review uploaded documents, test common questions, confirm escalation routing, invite the right admins, verify billing or trial status, and make sure employees know Ask Ollie answers from approved policy documents.

Employees should not use Ollie for emergencies, legal claims, harassment reports, medical advice, or urgent employee relations issues. Those should go directly to HR or the appropriate internal process.